Expansion Updates! see our Wi-Fi tour Wednesday, 20-Aug-2008 04:27:54 EDT Anything that can go wrong, will go wrong. - Murphy Trouble Ticket System: Service & Support Request Form Use this form to request services. Upgrade your connection, add lightning protection or report a network related issue. Register a domain here, add email addresses and get password support for lost or stolen passwords (forgotten ones too). Member Tip: Check the "Network Monitor" on the right hand side of this page to determine if your LAN or Webcats Network is down before making an outage report. Be sure to check the date and time at the bottom of the "Network Monitor" to be certain that the information there is current. Please include notes to our staff and provide us with as much detail as possible. (see backroom of your forum for additional support) Create a Trouble/Service Ticket (fields in red are required) 1) Direct your message by selecting type of support you are requesting ------------------------ NEW MEMBER NEEDS ------------------------ Self install - please deliver my wi-fi system Please install my wi-fi system Warrantee work (first thirty days after installation) ------------------------ MEMBER SUPPORT SERVICES ------------------------ Accounting - billing support Add back-up dial-up Add domain name Add email account Add forum backroom access Antenna alignment requested (self-help & on-site service available) Cancel my service membership :( Equipment Order Information Forgot (or need) new back-up dial-up password & userID Forgot email password or userID Forgot forum password or userID General on-site service call (tech fee) Help! I made changes & it quit working, send on-site tech (tech fee) Help! Something is broken. I need phone support. Lightning arresting system request Loyalty discount request (include note: which membership level?) Pay-Pal payment failed (late fees) Pay-Pal cancelled my account (reconnect fee) Problem with back-up dial-up (self-help & on-site service available) Problem with email account (self-help & on-site service available) Problem with forum backroom (self-help & on-site service available) Problem with internal LAN connection (your home network equipment) Problem with external WAN connection (Webcats tower equipment) Reporting service outage (no Webcat action requested) Upgrade email account (larger box.... include size) Upgrade/downgrade my membership status (give details) Other... please detail 2) What is your SSID? I don't know I'm not on a wireless connection bourbon1 bourbon2 clark1 clark2 clark3 clark4 clark5 clark6 clark7 clark8 clark9 fayette1 fayette2 fayette3 fayette4 fayette5 fayette6 fayette7 fayette8 fayette9 jessimine1 jessimine2 jessimine3 jessimine4 madison1 madison2 madison3 montgomery1 montgomery2 montgomery3 montgomery4 scott1 scott2 scott3 scott4 scott5 scott6 scott7 scott8 scott9 scott10 scott11 scott12 3) How long has the problem persisted? I'm adding a new service It just started More than three hours More than 12 hours A day A week Longer than a week From time to time Since I subscribed 4) Please describe your service requirements, symptoms related to connectivity, etc... 5) Please provide a current working email address 6) Contact phone number 7) Name of person requesting service 8) I have ordered equipment Yes No Support information required for on-site service calls and installations (required only if necessary to perform service on location) Physical address where work is to be performed (if on-site tech call is required) Best day to schedule (if on-site tech call is required) Weekday Weekend Best time to schedule (if on-site tech call is required) Mornings Afternoons Evenings Support information required for new email address If adding a new email address enter it here now (YourName@Webcats.net) If adding a new email address enter who it is assigned to (persons name) If adding a new email address enter the size for this account in Mbs (Hint) Support information required for new domain name If registering a new domain name (provide name here) *Although we would like to warranty the resolution time of every given network issue, sometimes hours of research may be needed or weather conditions may inhibit safe accesss to equipment, therefore there is no guarantee that any particular Internet or network hardware problem can be fully resolved within 48 hours.   Webcats Wireless Networks© Getting Connected Connection Guide Service Area Maps Broadband Solutions Installation Options Equipment Guide Acceptable Usage Policy Web Site & Email Login YourName@Webcats.net YourName@GoBigBlue.com Featured Services Wi-Fi Forum Network Monitor Domain & Website Hosting Service & Support Quickstart Guide Support Request Support Status Warrantee/Service Contact & Office Hours PayPal & Billing About Webcats Phone: (859) 269-6328   Subscribe to our forum | Earn Commissions Webcats Network© Copyright: 1996 - 2007